Privacy Policy
How Camel collects, uses, and protects your information when you use our platform and services.
We apply access controls so clients can only view their own records, and we never ask for or store card security details.
1. Overview
This Privacy Policy explains how Camel Services Pro (“Camel”, “we”, “us”) collects, uses, stores, and protects your information when you use our website, register an account, submit a service request, or engage our corporate services and consultancy.
By using our platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform.
2. Information We Collect
Account information: your name, email address, phone number, and password (stored only as an authentication credential, never in readable form).
Profile information: company name, industry, biography, and profile photo, where you choose to provide them.
Service request information: the details you submit through enquiry forms, project requests, and service-specific questions.
Documents: files you upload in connection with a service, such as business records, identification documents, or supporting paperwork.
Payment information: payment confirmations and transaction references for fees paid to us. We never store raw card numbers or security codes; card payments, where enabled, are processed by our payment provider.
Communications: messages and notifications exchanged through the platform or by email in connection with your requests.
3. How We Use Your Information
To review, process, and deliver the services you request, including assigning a qualified expert to your project.
To verify payments, issue confirmations, and maintain your service history.
To send you notifications about your requests, projects, and account, and to respond to your enquiries.
To operate and improve the platform, maintain records, and meet our legal and regulatory obligations.
4. How Your Information Is Shared
We share information only as needed to deliver your service: with the verified professional assigned to your project, and with payment providers where you pay online.
We do not sell your personal information. We may disclose information where required by law or to protect our rights or the rights of others.
5. Access & Security
Your records are linked to your account. Access is restricted so that clients can view only their own requests, documents, and payment records; our administrative team can view and manage records in order to deliver services.
Documents uploaded to the platform are stored with access controls, and we apply reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Retention
We retain your information for as long as your account is active, as needed to deliver your services, and as necessary to comply with legal, accounting, or regulatory requirements. You may request deletion of your account data, subject to records we must retain by law.
7. Your Rights
You may access and update much of your information directly through your dashboard profile. You may also request access to, correction of, or deletion of your personal information by contacting us at impexmanprivatelimited@gmail.com.
8. Contact Us
For any questions about this Privacy Policy or how your information is handled, contact us at impexmanprivatelimited@gmail.com.